I took my car to two different places to have the third party car started removed (due to it malfunctioning and draining the battery) and they refused. Bill's team not only removed it but did a detailed inspection. They found the ball joints need to be replaced proven with pictures. I mentioned that I had two tires that needed to be replaced and they recommended that I go to a tire place to take care of it because, if they did it, it would cost more. I Google everything so I am not completely in the dark about my car and I left feeling they were honest and I will be returning for future repairs. They were awesome.